He was absolutely no help, and I was very clearly upset. The location is also good, near to the metro and the transfer-bus station. It's well situated at the base of Parc de Montjuïc, near many attractions and with easy access to buses and metro system. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.ORManager_AO, Community Manager at Ayre Hotel Gran Via, responded to this reviewThis response is the subjective opinion of the management representative and not of TripAdvisor LLC.Review tags are currently only available for English language reviews.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.ORManager_AO, Community Manager at Ayre Hotel Gran Via, responded to this reviewThis response is the subjective opinion of the management representative and not of TripAdvisor LLC.This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.ORManager_AO, Community Manager at Ayre Hotel Gran Via, responded to this reviewThis response is the subjective opinion of the management representative and not of TripAdvisor LLC.This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.ORManager_AO, Community Manager at Ayre Hotel Gran Via, responded to this reviewThis response is the subjective opinion of the management representative and not of TripAdvisor LLC.This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.ORManager_AO, Community Manager at Ayre Hotel Gran Via, responded to this reviewThis response is the subjective opinion of the management representative and not of TripAdvisor LLC.This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.ORManager_AO, Community Manager at Ayre Hotel Gran Via, responded to this reviewThis response is the subjective opinion of the management representative and not of TripAdvisor LLC.It was my birthday and we had a lovely stay. Taxes and fees that are shown are estimates only. Dear lindy2672015, We are very grateful to see that you found some time to write about your last experience at Ayre Hotel Gran Vía. To not disturb my sister, I slept on the floor. Then I spoke with Rafa, the manager. We stayed at this hotel early April 2017 for a short break, and decided not to stay right in the thick of things in the city because we had the little one (aged 6). Please see our partners for more details. We (myself, husband and Dad) stayed here for 3 nights in January. It was a horrible experience. Taxes and fees that are shown are estimates only. Ayre Hotel Gran Via: Fantastic stay - See 2,132 traveller reviews, 762 candid photos, and great deals for Ayre Hotel Gran Via at Tripadvisor. He laughed at me. They have clean apartments, good WiFi signal, organised, good location with all options for local transport and bicicle.