I’m sure management response will be that you order your free coffee from room service.

Yours faithfully, Roberto Negrete General Manager It is most certainly not a display of our usual leading quality. All the food served was of a very high quality. Who knows how long that would take to arrive? For all the inconveniences faced during your stay as described on your review, we would like to express our sincerest apologies. Loved the Japanese toilets, Hermès toiletries, delicious beach lunches (mmm thin crust pizza with goat cheese and pears), buffet breakfasts with local specialities, the sound of the waves all night long, the wilderness around us with the noisy guacharacas (birds) screeching in the mornings in the trees. Staff not prepared so lots of waiting. The room was always clean and the toiletry amenities are of the best quality. We were out all day, yet they come just when we get back.

This ties in with luxury brand. We found despite no Spanish all was easy to order and understand The lunch pizzas and octopus were stunning. Yours sincerely, Roberto Negrete General ManagerWe arrived by car, when we entered the first gate the first guard called in that we arrived. One tip: the boat ride from Cartegena (the best way to reach the hotel) lasts 45 - 60 min and can be quite rough. Again, we are glad to read that you enjoyed the hotel, its facilities, views, service and staff and we hope to welcome you back soon.

We will certainly share your opinion with Cindy, Emil and all our team. Yours faithfully, Roberto Negrete General ManagerOur stay started badly with the boat transfer being cancelled and being left at ferry terminal for 90 mins with no access to food, water or decent toilets.

There is a good gym and nice handicraft store. We recommend calling ahead to confirm details. I loved walking along the trails. Yes, guests often enjoy the ocean view available here. For all the inconveniences caused during your stay I would like to sincerely apologize on behalf of our team. Again, a beautiful location and well-designed bungalows but not much else to write home about at these prices. It would be very much helpful if we could discuss this matter further and personally present my sincerest apologies. Our recommendations for improvement would be not charging for mini bar drinks, I always find that tedious in expensive hotels. We are following up on the unavailable facilities that you refer to since I do not have any information about our swimming pool being close. Please see our partners for more details.There are more places to choose from in the Isla Baru area.Which popular attractions are close to Hotel Las Islas?Nearby attractions include Isla Grande (4.0 miles) and Playa Dulce (4.4 miles).What are some of the property amenities at Hotel Las Islas?Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.Which room amenities are available at Hotel Las Islas?Top room amenities include a minibar, air conditioning, and a flat screen TV.What food & drink options are available at Hotel Las Islas?Guests can enjoy an on-site restaurant and a lounge during their stay. We were in Bungalow #19 for 4 nights.

Next day at 8am our doorbell rang! The breads and amuse -bouches in evening were excellent. The hotel found a espectacular way to establish a real balance with nature, giving us the guest the full pleasure of luxury and the mother nature. Bei Tripadvisor auf Platz 1 von 8 Hotels in Isla Baru mit 4.5/5 von Reisenden bewertet. BUT -The beds are on the floor:( and you may find a baby lizard or 2.... Getting around: Dinner is far from breakfast is far from lunch....but - there are Bikes! We are very glad to read that your room and its facilities and amenities as well as our service and staff met your expectations. The pool was closed and the yoga room and the alternative restaurant. We also noticed that the water feature fountain that runs along the restaurant was broken, we asked the waitress she said it had been broken for a while. I will personally share your review with all our team and take all the measures required to correct the highlighted issues and prevent them from reoccurring. Later it turned out if you contact hotel complex for an additional 10 dollars you can have a car transfer. The wind was a challenge to keep drinks in glasses. We do regret the issues you faced with your bungalow’s doors and entrance bell. I remain at your service and hope that you shall give us the chance to welcome you back and provide you with an outstanding luxury experience. Your feedback is very important to us and it helps us improve, we would like to thank you for bringing your experience into our attention.